Refund and Returns Policy - The Size Story

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Return & Refund Policy

You have 14 days from the date of delivery to notify us that you want to return the products, plus another 7 days for the returned product(s) to reach us.
Kindly wait 7 days for returns to be processed and funds to appear in your bank account.
We will arrange a reverse pickup for you. The pick-up attempt will be made twice. If the delivery service is unable to pick up the package. You must return the shipment to the company’s address provided in the contact us section.
Reverse Pick Up is contingent on the service being available in your area pin-code.
Please return your product(s) in the same condition as you received it. It is mandatory for the product tag and labels to be intact for us to process the return and refund successfully.
We will not be able to generate a refund if the products are used or returned in a poor condition.
You can contact us about any issue using our contact information or by sending us an email at support@sizestory.com, and we will be happy to assist you. All questions will be answered between the hours of 10 a.m. and 6 p.m., Monday through Saturday. The next day, any outstanding queries will be addressed in a priority manner. Please note that we do not solve customer queries on WhatsApp.
If an order is cancelled before the order is dispatched, we will initiate the refund and the same will reflect in your bank account within 7-10 business days. An order cannot be cancelled once the dispatch is initiated. In such a case, you can return the products once you receive them.
Any products ordered on a pre-order or made to order basis are not eligible forreturn or exchange.
You have 14 days from the date of delivery to notify us that you want to exchange the product as well as the product you want as a replacement, post which we will not be able to accept your exchange or return request.